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Avaya Holdings Corp., through its subsidiaries, provides digital communications products, solutions, and services for businesses worldwide.
The company operates through two segments, Products & Solutions and Services. The Products & Solutions segment offers unified communications and contact center platforms, applications, and devices.
This segments unified communications and collaboration solutions enable organizations to provide their workers with a single application, or app, for all-channel calling, messaging, meetings, and team collaboration with the same ease of use as existing consumer apps; and contact center solutions enable customers to build a customized portfolio of applications driving customer engagement and customer value.
Its communications solutions include voice, email, chat, social media, video, performance management, and third-party integration.
The Services segment provides global support services, enterprise cloud and managed services, and professional services.
The company also provides business devices, such as IP-enabled handsets, multimedia devices, and video conferencing systems. Avaya Holdings Corp. sells directly through its sales force, as well as indirectly through its network of channel partners, including distributors, service providers, dealers, value-added resellers, system integrators, and business partners.
The company has a strategic collaboration with RingCentral, Inc. to accelerate the company’s transition to the cloud. The company is headquartered in Durham, North Carolina.
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